Shipping policy

SHIPPING POLICY

Thank you for shopping with NOVELYA. We are committed to providing a smooth and reliable delivery experience. Please review the information below regarding the processing and delivery of your order.

ORDER PROCESSING

Orders are processed before shipment. Processing times may vary depending on the product, supplier, order volume, weekends, and holidays.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING RATES – CANADA

NOVELYA currently offers FREE standard shipping across Canada on eligible products, with no minimum purchase required.

Available shipping options will be displayed at checkout before payment.

ESTIMATED DELIVERY TIME

Estimated delivery is generally 7–12 business days, depending on the product, destination, carrier, and fulfillment conditions.

Delivery times are estimates and are not guaranteed. Weekends, statutory holidays, carrier delays, customs processing, severe weather, and other circumstances outside our reasonable control may affect delivery times

MULTIPLE PACKAGES

Some NOVELYA products may be fulfilled from different locations or suppliers. As a result, items from the same order may arrive separately and at different times. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

TRACKING YOUR ORDER

When tracking is available, tracking information will be sent to the email address provided at checkout. Please allow some time for the carrier's tracking system to update after your order has shipped.

DELIVERY DELAYS

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, high shipping volumes, customs processing, or other transportation disruptions.

NOVELYA cannot guarantee specific delivery dates and is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

LOST OR UNDELIVERED PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location and contact the carrier when appropriate.

If you believe your package has been lost in transit, please contact NOVELYA so that we can review the situation and assist you where possible.

DAMAGED ORDERS

If your order arrives damaged, please contact us promptly and provide your order number along with clear photographs of the product and packaging. We will review the issue in accordance with our Return and Refund Policy and applicable consumer protection laws.

CONTACT US

If you have questions regarding shipping or your order, please contact us at:

NOVELYA
Email: novelyacanada@gmail.com

We will do our best to assist you with your order.