Returns & Refunds

Returns & Refunds

At NOVELYA, we want you to feel confident when shopping with us. If there is an issue with your order, we’re here to help.

Returns

If you would like to request a return, please contact us within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase may also be required.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and help make it right.

We may ask you to provide your order number and photos of the item and packaging to help us assess the situation.

Non-Returnable Items

For hygiene and safety reasons, certain personal care, beauty, grooming, or other hygiene-sensitive products may not be eligible for return once opened or used.

Items marked as final sale are also not eligible for return unless they arrive damaged, defective, or incorrect.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Return Shipping

Unless an item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error on our part.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Questions About a Return or Refund?

Please contact us through our Contact Us page and include your order number whenever possible. We’ll be happy to assist you.