FAQ

What types of products does NOVELYA offer?
NOVELYA offers thoughtfully selected products across home and lifestyle, beauty and wellness, fashion, electronics, accessories, pet care, and more. Our collection continues to evolve as we discover useful products designed for everyday life.

Where does NOVELYA ship?
NOVELYA currently ships to eligible destinations available at checkout. Shipping options and availability may vary depending on your location and the products in your order.

How much does shipping cost?
Shipping costs, when applicable, are displayed at checkout before you complete your purchase. Available shipping options may vary depending on your order and delivery location.

How long will my order take to arrive?
Delivery times vary depending on the destination, product, and shipping method. Estimated delivery information is provided during checkout when available. Please see our Shipping Policy for additional details.

How can I track my order?
When tracking is available, you will receive shipping information after your order has been processed and dispatched. You can use the tracking details provided to follow your delivery.

Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible with your order details and information about the issue. Our team will review your request and help determine the appropriate next steps.

What is your return and refund policy?
Return eligibility and refund conditions depend on our current Returns & Refunds Policy. Please review the policy before requesting a return, as certain products may have specific conditions or exclusions.

Are NOVELYA products covered by a warranty?
Warranty coverage, when applicable, may vary by product or manufacturer. Please refer to the product information or contact us if you have a question about a specific item.

Are the product images and colors exact?
We aim to represent our products as accurately as possible. However, colors and appearance may vary slightly depending on lighting, photography, screen settings, or product variations.

What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your location and the payment services available through our store.

How can I contact NOVELYA?
If you have a question about a product, order, delivery, return, or anything else, please visit our Contact Us page and send us a message. Our team will be happy to assist you.